FAQ

DO YOU HAVE QUESTIONS ABOUT THE HYUNDAI DRIVING EXPERIENCE
What are the requirements to take part in the Hyundai Driving Experience training sessions?

Participants must be at least 18 years of age and bring a driving licence that is valid at the location of the event. Persons who are currently in the process of acquiring a driving licence (e.g. accompanied driving) cannot actively take part in any driving activities.

How long do the driving components of the Hyundai Driving Experience training sessions last?

On average, the training sessions include a driving component of approximately 6.5 hours. One exception is Track Experience Level 2 with about 14 hours behind the wheel of a training vehicle.

Does each participant get a training vehicle for themselves?

No. There are two participants per vehicle, who alternate during the training sessions. This way, each participant gets to enjoy all the driving exercises. Training time is divided fairly.

Can I bring a guest? Can they ride in the training vehicle?

At Track Experience Level 1 / Level 2 and Nordschleife Experience Level 1, accompanying persons can be brought along for an additional fee (registration by e-mail is required: service@hyundaidrivingexperience.com). Accompanying persons may use all the facilities of the Hyundai Driving Experience on site, but may not take part in any driving exercises as a driver or passenger. We do not recommend bringing minors to the training sessions, otherwise they must be accompanied by a responsible adult at all times.

What conditions apply during COVID-19 regarding booking, cancellation and refund?

Individual bookings can be cancelled free of charge up to 3 weeks before the start of the event (100% refund). In case of later cancellation, a partial amount of the participation fee will be retained. If a cancellation is made due to COVID-19 symptoms up to 20 days before the start of the event, a voucher can be issued for the full amount of the participation fee. This can be redeemed at a later date for a Hyundai Driving Experience training. For changes to a group booking of 5 or more persons, please contact our hotline or submit an e-mail.

Can pictures / videos be taken with a smartphone / camera / drone during the event?

The use of your own cameras and/or smartphones is generally permitted – subject to compliance with the safety regulations on site, and as long as it is ensured that other participants are not disturbed. The use of drones is prohibited, as is the attachment of action cams in or on the training vehicles.

When will I receive the pictures taken by Hyundai Driving Experience during the event?

On the morning of the event day, there will be a photo session with a photographer before the start of the training. You will receive your personal picture within 1-2 weeks after the event.

What can I do if my desired training session is already fully booked?

In such cases, send an e-mail to service@hyundaidrivingexperience.com and ask to be put on the waiting list.

Can I take part in the driving training with my own Hyundai vehicle?

For insurance reasons as well as for general safety reasons, participation with your own vehicle is not possible.

Can I offer someone a ride in the TCR N Taxi as a gift?

As a participant in Track Experience Level 1 / Level 2 or Nordschleife Experience Level 1, you have the option of booking a ride in the TCR N Taxi – and you can also give that ride away as a gift. When booking, please state the name of the person to whom you would like to give the ride. This person should also be registered as an accompanying person.

Is prior knowledge required to participate in Track Experience Level 1 or Level 2?

No. The training sessions do not build upon the content of other training sessions and can be booked independently.